Privacy Policy

At SHIKRA (operated by WebSpec Solution LLP), we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information.

Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, and phone number
• Institute name and address
• Student and staff data (when using our platform)
• Payment and billing information
• Communication preferences

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative information and updates
• Respond to your inquiries and support requests
• Monitor and analyze usage patterns
• Detect, prevent, and address technical issues

Data Security

We implement industry-standard security measures to protect your personal information, including:

• 256-bit SSL encryption for data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Role-based access controls
• Multi-factor authentication for sensitive operations

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Sharing of Information

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations
• Law enforcement when required by law
• Professional advisors (lawyers, accountants) as needed

Your Rights

You have the right to:

• Access and review your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Object to processing of your data
• Export your data in a portable format

Children's Privacy

Our services are designed for use by educational institutions. We collect student data only as authorized by the institute and parents/guardians.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform.